Getting Started

Welcome to our Cloud-Based Queue Management System – a smart, modern solution designed to streamline customer flow management across industries like hospitals, banks, service centers, and clinics. It minimizes waiting times, enhances customer experience, and automates notifications using WhatsApp..

🚀 Key Features

  1. Cloud-Based Architecture

  • No local servers required.

  • Secure and scalable infrastructure.

  • Access your system from anywhere via web or mobile

  1. Multi-Platform Access

  • Web Dashboard for Admins/Operators (Built in Laravel).

  • sMobile App for Customers (Built with Flutter – Android & iOS).

  1. WhatsApp Notification Integration

  • Automatic token delivery via WhatsApp.

  • Real-time updates for customers.

  • Live queue tracking link sent directly to customer’s WhatsApp.

  1. Live Queue Tracking

  • Customers can view:

  • Current token being served

  • Estimated waiting time

  • Real-time position updates

  1. Branch and Counter Management

  • Create and manage multiple branches.

  • Assign multiple counters and operators.

  • Priority token handling (e.g., senior citizens, emergency).

  1. Role-Based Access Control

  • Admin, Operator, and Customer roles.

  • Custom permissions for each role.

Flutter mobile application for calling token

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✅ 2. Use Existing Mobile Devices Android and Iphone supported.

  • Staff/operators can call tokens directly from any Android or iOS smartphone or tablet.

  • Just install the app—no complex installation or wiring needed.

  • Works even on budget devices.

✅ 3. Real-Time Synchronization

  • Instantly updates queue status across mobile and web dashboards.

  • Customers see live updates on their WhatsApp tracking link.

  • No delays or manual refresh needed.

✅ 10. Environmentally Friendly

  • No printed token slips.

  • Paperless, wireless, and eco-conscious approach.

Live token display

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  • Tokens are displayed in real time on screens.

  • Customers can easily track their position in the queue.

  • Display can show counter numbers,Doctors name, and announcements.Tokens are displayed in real time on screens or mobile devices.

  • Customers can easily track their position in the queue.

  • Display can show counter numbers, estimated waiting time, and announcements.

No-Show Management

  • If a customer does not show up after multiple calls, the token can be marked as No Show.

  • Helps keep the queue flowing and avoids unnecessary delays.

  • Admin can still recall or cancel a no-show token as needed.

Live Token Tracking via WhatsApp

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We’ve integrated WhatsApp into our token management system to provide real-time token updates directly to patients’ mobile phones.

🔗 How It Works: Once a token is generated, the patient receives a WhatsApp message with a live tracking link.

The link opens a real-time view of their token status, current queue position, and estimated average waiting time.

💡 Benefits: Patients can monitor their progress remotely without physically waiting at the facility.

Helps patients plan their arrival just in time for their turn, reducing crowding and wait time.

Especially useful for busy hospitals, clinics, and diagnostic centers where wait times can fluctuate.

🔔 Key Highlights: Live updates — no manual refresh required.

Works on any smartphone with WhatsApp.

Customizable messages with facility name, token number, and instructions.

“This smart solution improves the patient experience while optimizing foot traffic at your service center.”